This policy (together with our Terms and any other documents referred to in them) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Certain definitions set out in our Terms also apply in this policy. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
By visiting the Site or by using Rocket Fund’s social media channels (which may include Facebook, Twitter and YouTube) you are accepting and consenting to the practices described in this policy.
For the purpose of the Data Protection Act 1998 (the Act), the data controller is Nesta of 58 Victoria Embankment, London, EC4Y 0DS and the data processors are Sponsorcraft Limited (trading as Hubbub), a company registered in England & Wales with registered number 07699834 with its registered office at 9 Eaton Crescent, Bristol, BS8 2EJ, United Kingdom, and Stripe Payments Europe Limited, a company registered in Ireland with company number 513174 whose address is c/o A&L Goodbody, IFSC, North Wall Quay, Dublin 1, Ireland.
Information we may collect from you
We may collect and process the following data about you:
Information you give us. You may give us information about you by filling in forms on the Site, uploading media content such as photos or videos onto the Site, by using Rocket Fund’s social media channels (for example Facebook, Twitter or YouTube), by registering to receive marketing from us (for example Rocket Fund’s newsletter), or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to use the Site, participate in discussions on the Site, use Rocket Fund’s social media channels, pledge a donation to a Project, register a Project, and when you report a user, Project or a problem with the Site. We may also ask you for feedback about the Rocket Fund programme or to complete surveys. The information you give us may include your name, address, phone number, e-mail address (including any email address provided to Stripe for processing payments), social media information, pledge information, phone number, personal description, your Gift Aid declaration, and images such as photographs, videos or avatars.
If you have registered for an account and wish to alter or remove any of the information you have given us as part of your account profile, please log into your account and update your profile, as appropriate. If you are a Project Creator and have registered a Project on the Site and submitted it to us, please contact us at hello@rocketfund if you would like to alter or remove any of your personal information contained within the Project description.
Information we collect about you. The Site uses Google Analytics web cookies (see “Cookies” below). With regard to each of your visits to the Site we may automatically collect the following information: technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from the Site (including date and time); Projects you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call us.
Information we receive from other sources. We may receive information about you if you use any of the other websites Nesta operates or the other services Nesta provides.
Your financial information
Stripe processes all of the financial transactions on the Site and only Stripe sees your full credit card information. Sponsorcraft Ltd (trading as Hubbub) neither views nor has access to your credit card information. Nesta is able to see limited information: the type of credit card used, expiry date and the last four digits of the card and the email address associated with the card. This information may be used by Nesta solely to monitor transaction costs associated with using the Site.
Uses made of the information
We use information held about you in the following ways:
Information you give to us
We will use this information:
- to operate the Site and facilitate your use of Rocket Fund’s fundraising platform;
- to provide you with information about:
- the Rocket Fund programme, including but not limited to, our newsletter, current or future opportunities for you to create a Project, to make a donation to a Project, to make a donation to any other aspect of the Rocket Fund programme, or to become involved in Rocket Fund’s activities in any other way,
where you have consented to this;
- to carry out analysis and research to improve any aspect of the Rocket Fund programme;
- to detect fraud and abuse;
- to protect others users
- to notify you about changes to our services;
- to ensure that content from the Site is presented in the most effective manner for you and for your computer.
Information we collect about your use of the Site
We will use this information:
- to administer the Site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
- to improve the Site to ensure that content is presented in the most effective manner for you and for your computer;
- to allow you to participate in interactive features of the Site, when you choose to do so; - as part of our efforts to keep the Site safe and secure.
Your use of information
Users of the Site agree not to abuse Creators' personal information. For these purposes, abuse is defined as the use of personal information for any purpose other than those specifically stated in the Creator's Project.
Disclosure of your information
For Project Creators: Except where we have notified you otherwise, information you upload onto the Site as part of a Project description (including your name, and images and videos that you upload) will be publically available once your Project is approved and posted on the Site. Such information may be used by us for the purposes of marketing your Project and also the Rocket Fund programme as a whole. We may also use any additional information you give us about your Project through means other than the Site (for example through Rocket Fund’s social media channels or through email or phone correspondence with us) for these purposes. If you do not wish for your information to be used in this way, please do not create a Project on the Site. Please be careful when disclosing personal information which may identify you or anyone else. We are not responsible for the protection or security of information which you post in public areas.
For Donors: If the Project reaches its minimum fundraising target by its completion date, your username, email address, your address, the size of your donation, and the reward you've selected will be disclosed to the Project Creator. If the Project does not reach its minimum fundraising target, only your username and the size of your donation will be disclosed to the Project Creator.
Sponsorcraft Ltd (trading as Hubbub) may anonymise and aggregate your information with information collected from other users of the Site and of other Sites managed by them (such that no personal data is present), and may share it with their business partners, suppliers and sub-contractors.
We may disclose your personal information to third parties:
- In the event that Nesta transfers the Rocket Fund programme to a third party, for example a transfer into a newly created independent company, personal data held by Nesta in relation to the Rocket Fund programme will be one of the transferred assets.
- If Sponsorcraft Ltd or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
- If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms and other agreements; or, to protect or defend ourselves against illegal or harmful activities, or to protect the rights, property, or safety of Nesta, other users of the Site, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection.
Where we store your personal data
The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"), such as the United States, where data protection laws are not the same as in the EEA. It may also be processed outside the EEA by one of our suppliers. By submitting your personal data, you agree to this transfer, storing or processing. If you don’t want us to transfer your information in this way, please don’t access and use the Site.
We take steps to protect your personal information and follow procedures designed to minimise unauthorised access or disclosure of your information. However, we can’t guarantee to eliminate all risk of misuse. Where we have given you (or where you have chosen) a password which enables you to access certain parts of the Site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. You are responsible for all activity on your account and must contact us immediately if you are aware of any unauthorised use of your password or other security breach.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to the Site; any transmission is at your own risk.
How to unsubscribe
If you no longer want to receive communications from us, please click the unsubscribe link on any email from us, or, where available, change the preferences on your account, or contact us at email@example.com.
The Site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
Questions and comments regarding Rocket Fund and the Site are welcomed and should be addressed by email to firstname.lastname@example.org. In addition, you are legally entitled to know what personal information we hold about you and how that information is processed. If you would like to know what information we hold about you, please write to the Head of Legal at Nesta, 58 Victoria Embankment, London EC4Y 0DS, UK. We will ask you for proof of identity and may charge a £10 fee.